Terms and conditions
TERMS AND CONDITION OF SALES
These Terms and Condition of Sale apply to the purchase and shipping of Goods through our Website.
INFORMATION RELATING TO GOODS
We will make reasonable efforts to ensure that the information about Goods is accurate and up-to-date. However we do not warrant or guarantee that there will be no errors in the description and/or pricing of the Goods, or that Goods will always be available if you wish to place an Order to purchase them. None of the material contained in our Website is to be relied upon as a statement or representation in relation to Goods. All images, illustrations and descriptions of Goods are for information only and you are invited to contact us using the contact information in the Contact Us section if you need any further information about Goods.We reserve the right, at any time and without notice, to modify the information about Goods displayed on our Website, including without limitation information on prices, description and availability of Goods. However, changes to price, availability or description of any Goods will not affect Orders submitted by you which have already been accepted by us in accordance with Clause below.The foregoing will not affect your statutory rights.
HOW DO I PLACE AN ORDER
To place an Order you must be 18 years of age or over. To place an Order you will have to select the Goods on the Website, select your preferred shipping method and, at your discretion other optional services and click on the “PLACE YOUR ORDER” button. Before completing the check-out procedure you will be requested either to register for or log into your personal account. You can, if you prefer, checkout without registering, but you will be required to provide the necessary personal and payment data to process the Order.
We will not accept Orders placed in any way other than as detailed above.If you have any problems during the placement of an Order or if you are not sure whether or not your Order made through the website has been finalized, contact us using the contact information in the Contact Us section.
When you place an Order you make an offer to us to purchase the Goods you have selected. Orders are subject to availability and acceptance by us and we may, at any time and at our sole discretion, refuse to accept your Order, including but not limited to the cases where:You provided us with incorrect information, including without limitation, insufficient or incorrect payment details, incorrect billing information; insufficient or incorrect shipping address; or fraudulent information;There is an error on our Website relating to the Goods that you have ordered, for example an error relating to the price or description of the Goods as displayed on our Website;
The Goods that you have ordered are no longer available through our Website; We believe that you are under the age of 18.We will not be liable to you or any third party for withdrawing any Goods from the Website, removing or editing any materials or content on the Website, refusing to process an Order or suspending any transaction after we started to process it.If we cannot accept your Order we will contact you by email or telephone as soon as possible but in any case no later than 30 (thirty) days from the date of your Order. If we cannot accept or perform your Order because the Goods are no longer available, or because of an error in the prices and/or other information about the Goods for which you have placed an Order, we will contact you and suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Goods we cannot supply and refund to you any money that you have paid to us in respect of those Goods.If you have placed the Order through the Website you will receive an e-mail confirming receipt of your Order, containing the relevant details of your Order (such as quantities, price, shipping terms).
Please note that this e-mail does NOT constitute an acceptance of your Order. Unless you cancel your Order, your Order will be accepted and the contract between us and you will be concluded only when we dispatch the Goods. At such time you will receive an Order Shipment Confirmation e-mail informing you that we have dispatched all, or a part, of the Goods covered by your Order.
Orders can be cancelled at any time before being processed by us. If you wish to cancel your Order please contact us using the contact information in the Contact Us section. We will not accept orders cancellation made in any way other than that listed above. Once your Order has been processed you may only exercise your right of withdrawal according to the procedure below.
WHAT HAPPENS IF GOODS ARE UNAVAILABLE
We will make reasonable efforts to ensure that the information about Goods displayed on our Website are always accurate. However, when you place an Order certain Goods may be out of stock. If we are unable to send you the ordered Goods within 30 (thirty) days from the date of your Order, we will cancel your entire Order and refund to you the cost of the Goods. Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods.
OUR PRICING POLICY
The prices of the Goods are indicated on our Website and will be confirmed in the Order Confirmation we will send to you via e-mail.All prices are in Euros and inclusive of VAT.Delivery costs may apply to your Order as indicated on our Website at the time you submit your Order. Delivery costs will depend on the value of your Order and your required shipping method. To see our applicable delivery charges and terms and conditions please click here.We reserve the right to modify the price of our Goods on our Website at any time and without prior notice. Changes to the price of Goods will not affect your Order once we have accepted the Order and sent to you an Order Confirmation.If we find an error in the price of Goods you have ordered, we will inform you as soon as possible by e-mail or telephone and we will offer you the option of reconfirming your Order at the correct price or cancelling your Order. If you cancel the Order, we will refund or re-credit you for any sum that has been paid by you.
HOW CAN I PAY
You may pay for your Goods by credit or debit card. We accept most payment cards, such as Maestro, Solo, Visa, Master Card and American Express. Payment must be made in the currency as indicated on your Order before you submit it.If you pay by credit or debit card, you must supply your card details when you place your Order. Your credit or debit card will be debited for the total value of your Order at the time your Order is received by us. We will not accept your Order, neither will we supply the Goods to you until your credit or debit card issuer has authorised the use of your card for payment of the Goods ordered.If we do not receive such authorisation we will notify you. We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.We take all reasonable care to make our Website secure and to prevent frauds.
All credit and debit card transactions on this Website are processed by “STRIPE”, a secure online gateway that will be responsible for holding and automated handling in a secure environment of the information relating to your payment details. Please note that we may, at any time and at our sole discretion, restrict shipping to certain countries we believe to be at high fraud risk.
Paying by PayPal you will be asked to log in to your account with your email address and password to confirm the payment. If you do not have a PayPal account you can still pay with PayPal and will be asked to enter personal data and credit card details. Your Goods will be supplied after your payment is cleared. If we do not receive payment in cleared funds within 30 days after the date of your Order then your Order will be cancelled.
If you buy with Scalapay, you receive your order immediately and pay in 3 tranches. You acknowledge that the tranches will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorise such transfer.
We will send the Goods to you at the delivery address indicated on your Order Confirmation. We may, however, only send documents by e-mail to the e-mail address which you provided at the time of making the Order.
WHEN ARE GOODS DELIVERED AND HOW CAN I TRACK MY ORDER
Delivery will be made by standard courier during normal business hours. Delivery charges may apply to your Order; to see our delivery terms and conditions and delivery charges please click here. Upon delivery of the Goods to our carrier we will send you an Order Shipment Confirmation email.We will make any reasonable efforts to deliver the Goods within the delivery time specified in our Delivery Terms and Conditions. However, any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery.If there is no one at the nominated delivery address who can accept delivery of Goods, the carrier will leave a notification card in your mail box.Title to and risk of loss in your Goods will pass to you on delivery.You can check the current status of your Order by clicking on the link included in your Order Shipment Confirmation email.
HOW TO RETURN GOODS
We hope you are delighted with your purchase from Mumi srls however we understand if you wish to return any or all of the items. Goods which were supplied in error, were incomplete, damaged or faulty, or if you have just changed your mind, can be returned to us using the process found on Your right of withdrawal
YOUR RIGHT OF WITHDRAWAL
If you have received the ordered Goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed your Order Confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund within 14 (Fourteen) calendar days of delivery of the Goods.
For Italy and the EU if you want to return the goods and get a refund, you can independently return your Ballerì to our warehouse or you can use our “Easy Return” service at the cost of standard shipping, in this case the return shipping costs will be deducted from the refund.
In other countries products are returned at your own cost. Be advised all the customs fees for the return delivery must be payed by the shipper
To procede with the return of the goods send an email to email@example.com specifying your order number and the good, or goods, you’ll want to return.
Upon receipt of your communication we will forward the return form to be completed, printed and placed in the package that you must send no later than 14 days from the day you received the item, or the items, you wish to return.
Please note that while the Goods remain in your possession you are under a duty to ensure that the goods are kept safe, secure and in good condition.
WHEN THE RETURN IS ACCEPTED
Returns must be unworn, in the state you received them, and in the original packaging.
WITHDRAWAL OF ORDER
After verifying the integrity of the returned items, we will refund the returned items, using the same payment method used for the payment of the order, without additional costs.
Mumi srls won’t refund any charges such as the delivery fee.
Mumi srls may withhold reimbursement until all items are received or until you have shown that you have sent all items, whichever comes first.
You will have to return the goods by sending them to Mumi srls without delay and in any case no later than 14 days from the day you received your item(s).
Mumi srls reserves the right to refuse the return of products in the event that you have not correctly followed the indicated return procedures.
For any question or request of assistance please write to firstname.lastname@example.org
HOW YOUR PERSONAL DATA ARE PROCESSED
INTELLECTUAL PROPERTY RIGHTS
Mumi srls trade mark as well as all trade marks, whether they are figurative or not, and all other marks, illustrations, images, and logo which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of Mumi srls. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logo, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited and will be prosecuted.
CIRCUMSTANCES BEYOND OUR CONTROL
We will make every effort to perform our obligations under these Terms of Sale. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control, including, without limitation, an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address, or a failure by you to affect payment.We will inform you of any such unforeseen event as soon as possible after its occurrence and we will perform our obligations as soon as reasonably possible. Should this interruption continue beyond a period of 2 (two) weeks, you will be entitled to cancel the Order, and a refund will be made in accordance with Clause 8 of these Terms of Sale.
These Terms of Sale are governed by the laws of Italy D.Lgs. 206/2005
RESALE / RESHIPPING OF OUR MERCHANDISE
We constantly monitor the quality of the Goods that we offer to our customers in order to guarantee constant customer satisfaction. Our Goods are only distributed in our and our authorised resellers’ stores. You must not misrepresent yourself as being one of our authorised resellers or as being qualified to resell our Goods. We reserve the right to refuse to accept your Order, if we suspect that you intend to resell our Goods.
If you have any questions about these Terms of Sale, our Goods or your Order, contact us at email@example.com.
In these Terms of Sale:”Contract” means the contract between you and us for the sale and purchase of Goods, comprising your Order, our Order Confirmation of your Order and these Terms of Sale;
“Goods” means the products that we sell on our Website from time to time, including but not limited to apparel, outerwear, footwear, and accessories;
“Order” means an order for Goods placed according to these Terms of Sale;
“Order Confirmation” means the order confirmation issued by us to you indicating acceptance of your Order at the moment the Goods are dispatched and the relevant details of your purchased Goods;
“We”, “our” means Mimi srls, Via Degli Aranci 25/B 80067 Sorrento (NA) Italia P.I. 08832421211
“Terms of Sale” means these Terms and Conditions of Sale;
“Website” means our website located at http://www.ballerimadeinitaly.com/
“You” or “your” means you, the customer.