Returns and shipments

SHIPPING

Ballerì delivers its products with DHL Express and Gls. Deliveries will be made during working hours from Monday to Friday.
All orders placed before 1 pm will be dispatched the same day and delivered within approximately: 3/4 working days in Europe, 4/8 working days in all the other countries.

NOTES

Order cut-off times as well as delivery lead times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. Orders will be processed in accordance with the Terms & Conditions of Sale.

HOW TO RETURN GOODS
We hope you are delighted with your purchase from Mumi srls however we understand if you wish to return any or all of the items. Goods which were supplied in error, were incomplete, damaged or faulty, or if you have just changed your mind, can be returned to us using the process found on Your right of withdrawal.

YOUR RIGHT OF WITHDRAWAL
If you have received the ordered Goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed your Order Confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund within 14 (Fourteen) calendar days of delivery of the Goods.

To procede with the return of the goods send an email  customer.service@ballerisorrento.com specifying your order number and the good, or goods, you’ll want to return.

Upon receipt of your communication we will forward the return form to be completed, printed and placed in the package that you must send no later than 14 days from the day you received the item, or the items, you wish to return.

Please note that while the Goods remain in your possession you are under a duty to ensure that the goods are kept safe, secure and in good condition.

In Italy, Ballerì offers free returns if you are not happy with your purchase.
In other countries products are returned at your own cost.

WHEN THE RETURN IS ACCEPTED
Returns must be unworn, in the state you received them, and in the original packaging.

WITHDRAWAL OF ORDER
After verifying the integrity of the returned items, we will refund the returned items, using the same payment method used for the payment of the order, without additional costs.
Mumi srls won’t refund any charges such as the delivery fee.
Mumi srls may withhold reimbursement until all items are received or until you have shown that you have sent all items, whichever comes first.
You will have to return the goods by sending them to Mumi srls without delay and in any case no later than 14 days from the day you received your item(s).
Mumi srls reserves the right to refuse the return of products in the event that you have not correctly followed the indicated return procedures.

For any question or request of assistance please write to customer.service@ballerisorrento.com